Last updated January 25, 2026

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This Privacy Policy explains how Zaela LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or communicate with us.

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If you have any questions, contact us at:
Email: info@zaelasolutions.com
Phone: +1 (216) 243-3463

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1. Information we collect

We collect personal information in the following ways:

Information you provide directly:

• First name

• Last name

• Email address

• Phone number

• Message content submitted through our contact form or communications

Business contact information:

• Publicly available business email addresses or contact details obtained from company websites or business directories

We do not knowingly collect sensitive personal information.

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2. How we use your information

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries and messages

• Providing customer support

• Communicating about requested or relevant services

• Scheduling calls, consultations, or follow-ups

• Improving our website and services

We do not use personal information for unsolicited consumer marketing.

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3. Business outreach email communications

We may contact businesses using publicly available business contact information to introduce our services or inquire whether a website update or related services may be of interest.

These communications are professional, business-to-business in nature. Recipients may opt out of future communications by replying to the email or following unsubscribe instructions included in the message.

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4. SMS communications

If you provide your phone number, we may contact you via one-to-one SMS text messages related to your inquiry, such as scheduling, service updates, or follow-ups.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. Reply HELP for assistance.

Mobile opt-in data, including phone numbers and SMS consent records, will not be shared, sold, rented, or disclosed to third parties for any purpose.

 

5. Cookies and automatic data collection

Our website may automatically collect limited technical information, such as:

• IP address

• Browser type

• Device information

• Pages visited and basic usage data

This information is used solely to maintain website functionality, security, and basic performance analytics.

Our website is built and hosted using Wix Studio, which may place essential cookies necessary for site functionality, security, and analytics. Cookies do not collect phone numbers or SMS consent information.

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6. Sharing of information

We do not sell your personal information.

We may share limited personal information with trusted service providers, including our website hosting provider (Wix), only as necessary to operate our business. These providers process data on our behalf and are contractually required to safeguard your information.
We may use third-party automation and artificial intelligence tools to process, analyze, or summarize information submitted through our contact forms in order to improve response times and service quality.

SMS mobile opt-in data is never shared with third parties.

We may disclose information if required to comply with applicable laws or legal processes.

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7. Data retention

We retain personal information only for as long as necessary to respond to inquiries, conduct business communications, provide services, or meet legal obligations. When information is no longer needed, it is securely deleted or stored.

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8. Data security

We use reasonable administrative and technical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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9. Children’s privacy

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

 

10. Your privacy rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@zaelasolutions.com.

 

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last updated” date above.

 

12. Contact us

If you have questions or concerns about this Privacy Policy, contact us at:

Zaela LLC
Email: info@zaelasolutions.com
Phone: +1 (216) 243-3463

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